Corporate · Dashboards & Visualization
Corporate Customer Experience Dashboard
Built a CX dashboard linking survey feedback to regional performance.
Power BIExcelAzure SQL
Problem
Leadership lacked a single view of customer satisfaction across branches.
Approach
- Defined CX KPI framework
- Connected survey data to operational metrics
- Created automated refresh schedules
Deliverables
- Power BI dashboard
- CX playbook
- Training session
Outcomes
- Improved branch response times by 15%
Impact metrics
- 45 branches
- Monthly CX pulse
Sample visuals
Snapshots from the engagement
Mock visuals demonstrate how insights were surfaced for stakeholders.
Branch scorecards
Trend analysis view
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